PortContact SYNC helps Buyers manage supplies from several Member Vendors as one coordinated delivery: goods are consolidated in PortContact warehouses and delivered to the vessel, port agent or appointed consignee in one shipment.
This reduces separate pickups, scattered documents, multiple delivery instructions and unnecessary follow-up with different suppliers.
A loaded bulk carrier was about to arrive at a small port with a failed gyrocompass, and the vessel could not safely continue the voyage until the navigation system was restored.
The required replacement unit was not available locally. At the same time, several other urgent technical spares for steering gear alarm panel and OWS were also needed before the next departure, and none of them could be sourced in the port of call country
The Buyer had to arrange supply from 3 different foreign vendors, each with separate shipping, export documents, courier tracking, customs handling and delivery instructions to the local agent.
Managing every shipment separately created not only a headache, but a real risk that one parcel would be delayed by one of forwarders and miss/delay the vessel. Instead, the Buyer chose to run the case via PortContact SYNC, where the reliable selected Member Vendors shipped all required items to one PortContact consolidation point under PortContact Delivery Coordination Desk close supervision at all stages.
PortContact checked the incoming packages against the Buyer’s order list, coordinated the documents and arranged one combined delivery to the port agent. Instead of chasing several international shipments separately, the Buyer received one controlled delivery flow, the agent handled one shipment, and all urgent spares reached the vessel in time for repair and smooth departure.